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Refund Policy

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At Your Song Builder, we are committed to providing high-quality services tailored to your unique needs. If you are not completely satisfied with your purchase, we’re here to help.

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1. General Refund Eligibility

​Refunds are governed by applicable consumer protection laws and regulations of the country in which you reside. Below are the general conditions under which refunds may be processed:

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Digital Products and Services:

  • Refunds are available within [ 7 days] of purchase if the service has not yet started or digital files have not been delivered.

  • If work has commenced or a portion of the service has been delivered, partial refunds may be provided, reflecting the proportion of the service yet to be completed.

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Custom Work (e.g., Songwriting, Production):

  • Due to the personalized nature of custom work, refunds are only available before the creative process has begun.

  • Once the project has started or drafts have been delivered, refunds may not be provided except in cases of defects or unmet contractual agreements.

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2. Non-Refundable Circumstances

Refunds cannot be issued under the following conditions:

  • The package or service has been fully delivered and approved by the client.

  • Dissatisfaction due to subjective preferences (e.g., creative style) after final delivery when the service provided aligns with agreed-upon specifications.

  • Failure to provide the required materials or feedback necessary to complete the service on time.

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3. Cancellation Policy

  • Clients may cancel services prior to the agreed-upon start date for a full refund.

  • Cancellations after the project begins may incur a cancellation fee or partial deduction to cover time and resources already spent.

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4. Refund Process

To request a refund:

  1. Email us at james@yoursongbuilder.com with your order details and the reason for your refund request.

  2. Refund requests will be evaluated within [insert timeframe, e.g., 7 business days] of receipt.

  3. Approved refunds will be processed using the original payment method and may take [5-10 business days] to reflect in your account.

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5. Exceptions

Certain laws may grant you additional rights as a consumer. These include but are not limited to:

  • Cooling-off periods: Some countries provide a cooling-off period (e.g., 14 days in the EU) for digital services where you can cancel your purchase without reason if the service has not yet begun.

  • Defective Services: If the service fails to meet promised standards or is defective, you may be entitled to a refund or replacement.

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6. Contact Us

If you have any questions about our refund policy or require assistance, please contact us at:

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